Automate and scale clearing routines without hiring an army of agents.
Our conversational Artificial Intelligence with steep learning curve allows your propective students to have complex conversations without beating around the bush.
The integrated analytics dashboard give you insignt into conversational interactions so that you can actively monitor the quality of our chatbot interactions.
We beleive in 100% customer satisfaction. We have a 24 hours customer service for our chatbot customers. The customer service interface in integrated right in your operator panel. Our help is just one tab away.
By simply downloading our application, our chatbot is at your service. You can further customize your chatbot persona, database schemas and appearances right from the application.
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing.
The younger generation increasingly prefers text-messaging to cold-calling. Calling on the phone is awkward and nerve-wrecking. Clearing is a time of increased uncertainty and anxiety to students. Do not make them more nervous by making them speak on the phone with you. Enable them to receive their admission decision through a quick chat either on your website or your social media outlets. With the rapid advancements in Artificial Intelligence, we are equipped like never before to understand and respond to students' variable emotional states.
Prospective students find it is easier to text a bot than speak to a person. Factors such as not wanting to be judged for poor grades or being indecisive about available options come into play. These are solved effectively by a text-based chatbot. Students, when indecisive, can re-start a conversation without hesitation. Also, they don’t have to wait in queues to get a definitive answer, which can lead to a positive university-finding experience.
Before a student makes a call to ask you for a space in Clearing, they spend hours researching on the website about the course, staff, accommodation etc. Instead of requiring them to do website research beforehand, answer all their queries within a half an hour conversation.
To organise Clearing every year, an extensive cohort of student ambassadors are hired and trained. Temporary call centre sites are established to handle the Clearing traffic. Instead of indulging in the annual logistics of temporary hires and call centres and managing a big trainee cohort, invest valuable university resources in strategic admission decisions that require your most attention. There is no reason that an admission staff should push back their work during July-October months. Summers are warm and lovely, don’t make them dread it every year. Also, a one-time acquisition of chatbot means that you are relying less on student ambassadors and more on the materials produced by the university during previous academic years.
Clearing is an important financial process for universities. Optimise this process and significantly reduce the annual recurring costs. UNITEC chatbots make the resource-intensive, time-intensive tasks obsolete. A chatbot will be able to speak to 1000 different customers at the same time. A student ambassador hire, who can only speak to one person at a time, costs you more than £9.51 per hour (and increasing). Chatbots are cheaper solutions in the long term.
When a student ambassador cannot handle an admission decision, they transfer the call to better experience admission staff. So does the UNITEC chatbot. Except, we do it more quickly, precisely and reliably. In the long term, chatbots can replace all dedicated, year-round call centres organised by admission offices. This will ease the lives of admission officers and make them available for decisions that require careful deliberation.
Chatbots are likely to be more secure than the current Clearing practices. It is highly unlikely that confidential admissions data will be leaked from an in-house server or a commercially encrypted database. Yes you can sign the non-disclosure but can you really make a person un-know something and stop them from talking to their close family and friends?
“Finding a university is not an easy experience. It is more difficult when one has to make that decision within hours of receiving a distressing A levels result. A prompt, impersonal and resourceful conversation goes a very long way in alleviating the stress and making an informed decision. ”